HDI qualified customer supprot specialist(css) : QQ0-400

  • Exam Code: QQ0-400
  • Exam Name: HDI qualified customer supprot specialist(css)
  • Updated: Jul 31, 2026
  • Q & A: 120 Questions and Answers

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HDI QQ0-400 Exam Syllabus Topics:

SectionWeightObjectives
Customer Service Delivery30%- Documentation and knowledge management
- Communication and interpersonal skills
- Service delivery principles and standards
Incident and Problem Management30%- Problem identification and root cause analysis
- Incident handling and resolution process
- Escalation procedures and workflow
Quality Management & Continuous Improvement20%- Customer feedback and satisfaction measurement
- Service level metrics and KPIs
- Basic continuous improvement concepts
Service Management Fundamentals20%- Basic support tools and technologies
- IT service management overview
- Roles and responsibilities in support environment

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