IBM Enterprise Storage Technical Support : C9020-971

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IBM C9020-971 Exam Syllabus Topics:

IBM Enterprise Storage Technical Support Sample Questions:

1. What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

A) Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
B) Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
C) Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.
D) Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.

2. Which product enables a single point-of-control for multiple storage resources to help support improved business application availability and greater resource utilization?

A) IBM SAN Volume Controller built with IBM Spectrum Virtualize software
B) XIV Gen3
C) Storwize V3700
D) DS8870

3. A customer has existing fiber attached storage that has reached the end of life. The customer wants a scalable solution that is easy to manage and integrates with VMware. The customer has a preference for an XIV based solution, but is concerned about migrating the existing data and boot volumes.
Which explanation best addresses the customer's concern?

A) Thin provisioning on the XIV will reduce the necessary capacity of the XIV.
B) An IBM Spectrum Control must be included so that the existing storage can be virtualized and moved to the XIV.
C) XIV has a built in capability to copy the existing data.
D) XIV has both a vCenter and VAAI plug in.

4. A customer is interested in controlling the rapid growth of its database environment while providing the highest performance and lowest latency.
Which solution satisfies the customer's requirements and provides the best Total Cost of Ownership?

A) XIV Gen3 with SSD
B) IBM FlashSystem V840
C) IBM FlashSystem 840
D) DS8870

5. What is the minimum number of redundant key servers needed by multiple DS8870s when using disk encryption?

A) 2
B) 6
C) 4
D) 1

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