EXIN ITIL Service Capability Operational Support and Analysis : ITILSC-OSA

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ITILSC-OSA Exam topics

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• Event management
• Request fulfillment
• Access management
• The service desk
• Introduction to operational support and analysis
• Technology and implementation considerations
• Problem management
• Incident management
• Functions and Roles

Reference: https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Operational_Support_and_Analysis_Certificate_Syllabus_v5-4.pdf

EXIN ITILSC-OSA Exam Syllabus Topics: