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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welcher Prozess ist dafür verantwortlich, einen IT-Service zu überwachen und festzustellen, wann die Leistung unter akzeptable Grenzen fällt?

A) Servicekatalogverwaltung
B) Problemverwaltung
C) Service Asset- und Konfigurationsmanagement
D) Ereignisverwaltung

2. Durch ein effektives Release- und Deployment-Management kann der Service-Provider einen Mehrwert für das Unternehmen erbringen, indem er?

A) Sicherstellen, dass alle Vermögenswerte berücksichtigt werden
B) Stellt sicher, dass die schnellsten Server gekauft werden
C) Überprüfen der Genauigkeit aller Elemente in der Konfigurationsverwaltungsdatenbank
D) Schneller, kostengünstiger und risikominimierter Wechselgeldversand

3. Die Mitarbeiter einer IT-Abteilung sind Experten für das Management bestimmter Technologien, aber keiner von ihnen weiß, welche Dienstleistungen dem Unternehmen angeboten werden. Welches Ungleichgewicht stellt dies dar?

A) Extremer Fokus auf Reaktionsfähigkeit
B) Hersteller fokussiert
C) Extreme Kostenorientierung
D) Extremer interner Fokus

4. Was ist die BESTE Definition eines Konfigurationselements (Configuration Item, CI)?

A) Eine Sammlung von Informationen zur Beschreibung eines Hardware- oder Softwareelements
B) Ein Asset, eine Servicekomponente oder ein anderes Element, das bzw. das der Kontrolle von Configuration Management unterliegt
C) Ein Hardware- oder Softwareelement, das in der Asset-Datenbank registriert ist
D) Vom Service Desk aufgezeichnete Informationen, wenn ein Vorfall gemeldet wird

5. Welches ist die RICHTIGE Liste für die drei Ebenen eines mehrstufigen Service Level Agreements (SLA)?

A) Service, Benutzer, IT
B) Unternehmen, Kunde, Service
C) Unternehmen, Kunde, Technologie
D) Technologie, Kunde, Benutzer

Solutions: