Salesforce Loyalty Management Accredited Professional : AP-212

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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal implemented using the Loyalty Experience Cloud template. UC is planning to launch a new Loyalty Program and wants to retain the same design and functionalities of the existing Loyalty Member Portal.
Which two steps should UC consider during the implementation of the new Loyalty Program?

A. Assign the existing Loyalty Member Portal to the new Loyalty Program too.
B. Create a new Loyalty Member Portal and assign it to the new Loyalty Program.
C. Use existing Experience Cloud components to handle the same design and functionalities.
D. Create new Experience Cloud Components for the new Loyalty Member Portal.

Question 2

A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?

A. The Default Workflow User is missing the CLAAnalytics Base User permission set license
B. The Default Workflow User is missing the CLAAnalytics Base User permission set license
C. The Default Workflow User is missing the Loyalty Management permission set license
D. The Default Workflow User is missing the Data Pipelines Base User permission set license

Question 3

A company has recently rolled out a Loyalty Program with three tiers. The lowest tier is Silver, and the highest tier is Platinum. The company decided to offer Platinum members exclusive access to VIP events.
How should an Administrator configure the Loyalty Program for Platinum members?

A. Set up Members "Exclusive Access to VIP Events" as a Voucher
B. Set up Members "Exclusive Access to VIP Events" as a Loyalty Tier Benefit
C. Set up Members "Exclusive Access to VIP Events" as a Member Promotion
D. Set up Members "Exclusive Access to VIP Events" as a Transaction Journal

Question 4

A retailer of sports clothing and accessories is currently looking to roll out a Loyalty Program for its customers and sets up a Loyalty Program using Salesforce Loyalty Management. The retailer has decided to implement four-tier groups that will be associated with the program.
What are the three necessary attributes that need to be defined when setting up tier groups?

A. Tier Model
B. Qualifying period
C. Tier Period
D. Non-Qualifying Period
E. Fixed Tier Model

Question 5

Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agents need access to Loyalty Program Member's information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.
What setting is missing and preventing the visibility of the pages?

A. Setup the Member NPS Dashboard
B. Setup the Loyalty Program as Primary
C. Setup the Member Preferences Embedded Dashboard
D. Setup the Member Summary Embedded Dashboard

Solutions: