Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版) : MB-910日本語
- Exam Code: MB-910日本語
- Exam Name: Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版)
- Updated: Aug 04, 2026
- Q & A: 161 Questions and Answers
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Microsoft Azure Infrastructure Services provides a platform for creating, deploying and managing Infrastructure as a Service (IaaS) solutions. This certification represents proficiency in designing and implementing infrastructure solutions using the Microsoft Azure platform in an enterprise setting.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft MB-910日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Field Service | 15-20% | - Inventory and asset management - Work order lifecycle and resource management - Mobile app and offline functionality - Core features and scheduling capabilities |
| Topic 2: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Integration with Microsoft Power Platform - Overview of Copilot in customer engagement - Common features and navigation - Security and access control - Data management and reporting basics |
| Topic 3: Describe Dynamics 365 Customer Service | 20-25% | - Case management lifecycle - Knowledge base and entitlements - Unified service desk and channels - SLA and routing rules - Key components and use cases |
| Topic 4: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Capabilities and use cases - Lead generation and qualification - Integration with Copilot - Email marketing and customer journeys - Event management features - Marketing forms, pages, and segments |
| Topic 5: Describe Dynamics 365 Sales | 20-25% | - Business process flows - Product catalog, price lists, and unit groups - Core capabilities and business scenarios - Quote, order, and invoice lifecycle - Sales accelerators and forecasting - Lead and opportunity management processes |
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