CIPS Operations Management : L5M9

  • Exam Code: L5M9
  • Exam Name: Operations Management
  • Updated: Oct 09, 2026
  • Q & A: 124 Questions and Answers

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Processes and Systems- Process design and analysis
  • 1. Input–transformation–output model
    • 2. Types of operations: manufacturing and services
      - Four Vs of operations
      • 1. Volume
        • 2. Variation in demand
          • 3. Visibility
            • 4. Variety
              Operations Strategy and Performance- Operations strategy development
              • 1. Stages of operations strategy evolution
                • 2. Top-down vs bottom-up strategy perspectives
                  - Order winners and order qualifiers
                  • 1. Competitive positioning through operations capability
                    Performance Improvement in Operations- Continuous improvement approaches
                    • 1. Process improvement methodologies
                      • 2. Business process re-engineering
                        - Performance measurement and benchmarking
                        • 1. Benchmarking techniques
                          • 2. Setting performance targets
                            Quality and Reliability Management- Total Quality Management (TQM)
                            • 1. Quality assurance vs total quality
                              - Failure prevention and recovery
                              • 1. Failure measurement and impact
                                • 2. Failure Mode and Effects Analysis (FMEA)
                                  • 3. Maintenance strategies and reliability improvement
                                    Operations Management Concepts- Performance objectives of operations
                                    • 1. Dependability
                                      • 2. Cost
                                        • 3. Quality
                                          • 4. Flexibility
                                            • 5. Speed
                                              - Definition and scope of operations management
                                              • 1. Role of operations in supply chain efficiency and effectiveness
                                                • 2. Operations as transformation process (input–transformation–output)

                                                  CIPS Operations Management Sample Questions:

                                                  Question #1

                                                  Where a company produces many different but similar products, what is this dimension known as?

                                                  • A. low variation
                                                  • B. high variety
                                                  • C. high variation
                                                  • D. low variety
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: B  🗳️

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                                                  Question #2

                                                  Terrance is an Operations Director at a pharmaceutical company which produces vaccines. He has been made aware of a malfunctioning piece of equipment with a Mean Time between Failures rating of 2 days. What characteristic of the machinery is being measured?

                                                  • A. availability
                                                  • B. durability
                                                  • C. reliability
                                                  • D. cost
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: C  🗳️

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                                                  Question #3

                                                  Which of the following stakeholders are also internal customers?

                                                  • A. employees
                                                  • B. the local community
                                                  • C. banks and lending agencies
                                                  • D. buyers
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: A  🗳️

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                                                  Question #4

                                                  Companies that have high-visibility processes require higher levels of customer management skills than companies with low-visibility processes. Is this TRUE?

                                                  • A. no- all companies require customer management skills
                                                  • B. no- low visibility companies must focus on increasing levels of customer service
                                                  • C. yes- high visibility companies often have lower operating costs because of this
                                                  • D. yes- high visibility companies often have higher operating costs because of this
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: D  🗳️

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                                                  Question #5

                                                  Which of the following is not an example of Statistical Process Control?

                                                  • A. Histogram
                                                  • B. Check Sheet
                                                  • C. Flowchart
                                                  • D. Scatter Diagram
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: C  🗳️

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