Salesforce Public Sector Solutions Accredited Professional : AP-222

Bobahaven has implemented Agentforce Public Sector to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?

• A. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.
• B. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.
• C. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
• D. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.

A Public Sector Organization (PSO) is already using Grants Management from Public Sector and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

• A. Create or modify a share group for the Profile used for the Site that gives access to Cases
• B. Change the Organization-Wide Default settings for Case to Public Read/Write
• C. Create or modify a sharing set for the Profile used for the Site that gives access to Cases
• D. Create or modify a permission set that gives access to Cases owned by the support team

A government agency wants to implement the Licenses, Permits, and Inspections modules of Public Sector.
The agency needs to issue licenses and permits to two different sets of constituents: business constituents and private constituents. The agency would like to roll out licenses and permits to their business constituents first, followed by the private constituents at a later date.
What data model and implementation strategy should a Technical Consultant recommend to the government agency for this use case?

• A. Implement the Business Account and Contact data model for business constituents now, and implement the Person Account data model for private constituents at a later date.
• B. Implement the Business Account and Contact data model for business constituents now, and implement the Household Account and Contact data model for private constituents at a later date.
• C. Implement both the Business Account and Contact data model for business constituents and the Person Account data model for private constituents at the same time.
• D. Implement both the Business Account and Contact data model for business constituents and the Household Account and Contact data model for private constituents at the same time.

The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected.
What configuration should the Technical Consultant perform to assist with meeting this requirement?

• A. Mirror the Org Chart into the Role Hierarchy
• B. Disable the Grant Access Using Hierarchies setting on the Case object
• C. Disable all approval processes on the Case object
• D. Set the Organization-Wide Defaults (OWD) for the Case object to private

A government agency has implemented an eSignature solution and has chosen DocuSign as the vendor. As part of the non-functional requirements, the system needs to poll the status of signed envelopes.
What is the best way to achieve this requirement?

• A. Use the ContractDocumentStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.
• B. Use the ContractEnvelopeStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.
• C. Use the ContractStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.
• D. Use the REST API provided by DocuSign to poll the status of a particular envelope.