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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) is tracking web activities in Data Cloud for a unified contact, and wants to use that in a prompt template to help extract insights from the data. Assuming that the Contact object is one of the objects associated with the prompt template, what is a valid way for DC to do this?

A) Call the prompt directly from Data Cloud with a web tracing activity included in the prompt definition.
B) Create a prompt template that takes a list of all Data Cloud activity records as input to pass to the large language model (LLM).
C) Add the activity records as an enrichment related list to the Contact then pass the Contact into a prompt template workspace using related list grounding.

2. Universal Containers is setting up the data library configuration within the Agentforce Builder.
What is true regarding Agentforce Data Libraries?

A) An agent can have only one data library assigned to it.
B) Each data category can only have one data library.
C) Only data library owners can assign it to the agent.

3. An agent incorrectly updates records when given ambiguous user instructions. What is the BEST mitigation strategy?

A) Improve prompt instructions and constraints
B) Disable automation
C) Increase the number of skills
D) Remove update permissions

4. Where should the Agentforce Specialist go to add/update actions assigned to a copilot?

A) Copilot Detail page, Global Actions, or the record page for the copilot action
B) Copilot Actions page or Global Actions
C) Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tab

5. What should An Agentforce consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

A) The Activities related list on the Account object is not supported because it is a polymorphic field.
B) Prompt generation will yield no response when there is no related list associated with an Account in runtime.
C) If person accounts have been enabled, merge fields will not be available for the Account object.

Solutions: