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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When would you implement the approval function in SAP Cloud for customer? Note: There are 2 correct answers to this question.

A) You want another user to view a business object before it can be processed further.
B) You want to define multiple review steps for the same business object.
C) You want to define multiple review processes for the same business object
D) You want the direct approver of a business object to be the reporting line manager.

2. You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

A) Cause category
B) Product category
C) Incident category
D) Resolution category

3. When a user creates service tickets, what product type is supported for determining the warranty?

A) List product
B) Individual product
C) Registered product
D) Entitlement product

4. To which objects can you add a registered product? Note: There are 2 correct answers to this question.

A) Service ticket
B) Sales Order
C) Installed base
D) Visit

5. Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.

A) Warranty
B) Channel type
C) Escalated Date
D) Escalation status

Solutions: