SAP Certified Associate - Organizational Change Management : C-OCM-2503

A repeated stakeholder analysis for the management team of an impacted business unit reveals that targeted communication activities for one opponent do not have the desired impact on the opponent's attitude. What would you recommend as a next activity?

• A. Provide specific enablement sessions to positively influence the opponent's attitude.
• B. Use financial incentives to motivate the opponent to visibly support the project and thus foster the opponent's buy-in.
• C. Invite the opponent to the next steering committee meeting to discuss and challenge their negative perception of the project.
• D. Ask the project sponsor to get actively involved in stakeholder engagement activities targeted at the opponent.

What is the difference between the high-level and the detailed change impact analysis?

• A. The high-level change impact analysis focuses on the as-is processes, whereas the detailed change impact analysis focuses on the to-be processes.
• B. The high-level change impact analysis is conducted on a business unit level, whereas the detailed change impact analysis is conducted on a business process level.
• C. The high-level change impact analysis is scheduled in the SAP Activate Realize phase, whereas the detailed change impact analysis is scheduled in the SAP Activate Explore phase.
• D. The high-level change impact analysis is facilitated by the change manager, whereas the detailed change impact analysis is facilitated by the project lead.

How would you assign the responsibilities for organizational change management in a cloud project? Note:
There are 2 correct answers to this question.

• A. In large projects, the change management responsibility is usually assigned to a designated change manager or a change management team.
• B. In small projects, the project manager can take over the change management responsibility.
• C. In mid-size projects, the change management responsibility should be assigned to the business leaders of the impacted units.
• D. Independently from the project size, the change management responsibility is assigned to the project sponsor.

What should be considered when developing personas? Note: There are 2 correct answers to this question.

• A. Finding the right level of detail, avoiding a too granular or too generic description of personas
• B. Involving representatives of the target group into the development of personas
• C. Using a real person as an inspiration for the persona to make the persona as realistic as possible
• D. Aligning the persona descriptions with the employee representatives of the respective target groups

What are possible people-related challenges that change management has to address during an SAP cloud implementation? Note: There are 2 correct answers to this question.

• A. Users experience stress and frustration because they must unlearn previous habits.
• B. Users feel underchallenged and bored by additional repetitive tasks they have to take over.
• C. Users demonstrate a "not-invented-here" attitude towards the new cloud standard and show a lack of buy-in.
• D. Users are resistant to learning the technical skills for adapting the new cloud solution to their individual needs.