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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which of the following terms would be considered hits, if you performed a Note Search on integral? (Choose two)

A) Integrity
B) Integral
C) Integer
D) Integration

2. What type of reports can be produced with SAP EarlyWatch Alert?

A) Reports exclusively without graphics
B) Reports exclusively with graphics
C) Reports with animations
D) Reports with or without graphics

3. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A) Support Coordinator
B) Sales Executive
C) Service Consultant
D) Incident Processor

4. You receive a customer message where several issues are reported.
What will be your next step?

A) Ask your colleagues for processing this message.
B) Solve all issues in the message, because it is beneficial for customers to report several issues in one message.
C) Ask the customer to create one message per issue.
D) Start message processing without contacting the customer.

5. How do you check for new messages for a customer in SAP Solution Manager Service Desk?

A) Only the support coordinator can check for new messages.
B) Call the transaction SE80.
C) This is not possible until the message is assigned.
D) Call transaction CRMD_ORDER.

Solutions: