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HP Selling HP BSM Solutions Sample Questions:

1. Which discovery question would you ask to an IT executive to uncover a Systems Management pain point?

A) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
B) How often do you update application revisions across your network?
C) Have you experienced customer satisfaction issues for accessing your applications?
D) Do you have the ability to integrate fault, availability, performance, and configuration management?

2. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) performance test management
B) incident ticket management
C) maintaining and monitoring the quality of services
D) service desk management

3. Which HP value statement will best resonate with the personas involved in application performance management?

A) Our performance management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
B) Our performance management solution optimizes and consolidates tools with the ability to manage most complex heterogeneous environments from a single solution.
C) Our performance management solution guarantees an error free, heterogeneous application that spans network silos.
D) Our performance management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.

4. Which statement best links a customer problem to a solution capability for Application Performance Management?

A) Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Run-time Service Model (RTSM)
B) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
C) Problem; how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
D) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)

5. What is the BSM technology that supports Universal Event Correlation, consolidating all IT events into one place?

A) Run-time Service Model (RTSM)
B) Testing as a Service (TaaS)
C) Diagnostics Heads-up Display (DHUD)
D) Automated Service Ticketing System (ASTS)

Solutions: