Cisco 300-830 : Implementing Cisco Collaboration Cloud Customer Experience

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A. Reload Flow Designer to refresh the configuration.
B. Create a connector in Control Hub for Webex AI agent.
C. Use Virtual Agent V2 node.
D. Type the name of Webex AI agent in Virtual Agent field, save, and publish.

Question 2

Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?

A. Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.
B. Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
C. Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.
D. Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.

Question 3

A customer requires secure remote access for mobile Webex users without deploying VPN clients. Which Cisco architecture supports this requirement?

A. CUCM Extension Mobility
B. HSRP gateway redundancy
C. Expressway Mobile and Remote Access
D. MPLS Layer 3 VPN

Question 4

A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A. Screen Pop node
B. Create Conversation node
C. Queue Task node
D. Add Participant node

Question 5

Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?

A. There is a codec mismatch.
B. The audio file is missing.
C. Cisco Cloud Text to Speech engine is unavailable.
D. There is no or invalid Text-to-Speech Message.

Solutions: