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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Answer Pending

2. Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site? (Choose two.)

A) Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the email address that must receive the QoS alarm message.
B) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send message.
C) Go to System > SMTP tab, put email address to the destination of all messages.
D) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO.
E) Go to System > SMTP tab, put the email address used by IP Office to send the message.

3. Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)

A) IPOCCR Real Time Calculation Service
B) IPOCCR Management Service
C) IPOCCR Database component
D) IPOCCR Physical Wallboard Service
E) IPOCCR Data Analyzer Service

4. The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?

A) IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module
B) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
C) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
D) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card

5. A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?

A) The UMS service is installed automatically.
B) The Windows account does not have permission.
C) The server platform does not meet the requirements.
D) The UMS licenses have not been loaded.

Solutions: