IBM A2010-591 : Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3

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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is one aspect of the environment that is important for sizing an IT service management solution?

A) IT staff certifications
B) quantity of people involved in the service management processes
C) types of security protocols in use
D) IT processes in use

2. An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

A) Problems
B) Inventory
C) Incidents
D) Web Service Library
E) Solutions
F) Purchase Orders

3. What is one benefit of IBM Tivoli Provisioning Manager (TPM)?

A) TPM can automate best practices for common data center activities in support of change and release management processes.
B) TPM is supplied with an integrated configuration management database which can be used as a foundation for an unaligned provisioning solution.
C) TPM has a self-service catalog which can be offered out-of-the-box to customers who need to reduce their time to market new services.
D) TPM has powerful and agentless discovery technology which can discover assets and asset relationships in realtime.

4. A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A) knowledge-based systems
B) runbook automation
C) financial management
D) a customer relationship management system

5. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A) Capacity Management for IT
B) Asset Management for IT
C) Service Request Management
D) Change and Configuration Database Management

Solutions: