SAP C_C4C14_1811 : SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

A) Cause category
B) Product category
C) Incident category
D) Resolution category

2. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Scoping option
B) Fine-tuning activities
C) Code list restriction
D) Workflow rule

3. You release an invoicing-relevant item with processing type Part Consumption from Technician Stock from an SAP Cloud for Customer work ticket to SAP ERP Where are the quantity fields used? Note: There are 2 correct answers to this question.

A) The target quantity is used in the billing request item
B) The target quantity is used in the goods movement
C) The actual quantity is used in the goods movement
D) The actual quantity is used in the billing request item

4. How do you enable use of the Resource Scheduler in SAP Cloud for Service?

A) Schedule mass release of assignments
B) Define time types in fine-tuning
C) Activate business configuration in scoping
D) Maintain a setting in the item processing types

5. Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.

A) Upload data using the Mass Data Maintenance Tool
B) Create Business Roles
C) Apply SDK solution
D) Request new tenants

Solutions: