Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS) : 3M00030A

HOTSPOT
Match the customer value proposition on the left to the message type on the right.

Scenario:
Pursuant to opening a new branch office in an emerging market in South Asia, the distributor ("Distributor") engaged by Avaya comes in contact with a leading businessman in the country who claims to have sufficient contacts within the nongovernment space and offers to promote Avaya and our offerings in the country. For the above purpose, the businessman demands a cash payment of $1000 which the Distributor pays on behalf of Avaya without seeking Avaya's approval.
Is the Distributor's conduct appropriate? (Select one.)

• A. No, because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did not conduct any due diligence on the businessman and without Avaya's knowledge engaged in conduct designed to improperly influence a commercial customer.
• B. No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval before effecting the payment.
• C. Yes, since these are typically facilitation "grease" payments aimed to speed up things in the country and are acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries.

Scenario:
In connection with a CCT implementation project for the Government of Mourito, Avaya has partnered with a leading Distributor in the country. Avaya is required to import certain telecom equipment into Mourito. Avaya arranges for the shipment and same reaches Mourito port. In order to release the shipment, a no-objection letter is required from the customs unit in charge of the port. This is standard operating procedure in Mourito vis-a-vis overseas shipments. Typically, it takes about 7-14 working days to receive the letter. The Distributor, citing project exigency, pays a sum of $150 to a senior customs official and obtains the NOC. What prompts the Distributor to make the payment is that facilitation payments are customary and legal in Mourito.
What breach, if any, has the Distributor committed? (Select one.)

• A. The Distributor has breached Avaya's policy since Avaya prohibits facilitation payments.
• B. None, the payment made by the Distributor constituted facilitation payment which is customary under the laws of Mourito.

Avaya has set up a branch office in an emerging market in South Asia. The company engages a channel partner ("Partner" or "Channel Partner") who has contacts within the government to promote and sell its products and services in the above market. In connection with the above, the Partner pays two (2) government officials $250 each. The Partner takes the position that these payments were not made to secure any government business but rather to build relationships to position Avaya's business in the market.
Is the Partner potentially in breach of anti-bribery/anti-corruption laws andregulations and Avaya's Anti-Bribery/Anti-Corruption policy? (Select one.)

• A. No, because the Partner didn't actually solicit any business for Avaya and the dollar value of the payment is relatively small-Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the
• B. Improper influencing of a foreign public official to secure business from any source.

With Avaya Contact Center Select what is the maximum multimedia capacity for emails per hour? (Click and drag the correct option to the space below.)

• A. 1500
• B. 3000
• C. 1200
• D. 5000