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• The Service Management System (SMS) 20%
• The relationship processes and their relationships 15%
• Service Design and Transition 5%
• Introduction to IT Service Management 15%
• The resolution processes and their relationships 10%
• The control processes and their relationships 20%
• The service delivery processes and their relationships 15%

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Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam

Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam is related to Exin IT Service Management Foundation based on ISO / IEC 20000 Certification. This exam validates the ability of a candidate to install, plan, do and check activities of Deming's cycle (PDCA) and supports the elements of audit and improvement (act) across the SMS. IT Service Management Experts and IT Service Management Master usually hold or pursue, or this certification and you can expect the same job role after completion of this certification.

Reference: https://www.exin.com/pt/certifications/it-service-management-foundation-based-iso-iec-20000-exam?language_content_entity=en