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Quality study material gets stale, so VCETorrent treats updates as a service, not an afterthought. A year of free updates keeps your ITSM20F bank aligned with the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) exam through 2026, sent to your mailbox automatically.
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) |
| Exam Number: | ITSM20F.EN |
| Related Certifications: | EXIN IT Service Management Specialist EXIN IT Service Management Professional |
| Available Languages: | English |
| Real Exam Qty: | 40 |
| Passing Score: | 65% |
| Exam Price: | Varies by region (approximately €200–€300 equivalent) |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | No expiration (EXIN certifications are generally lifetime valid) |
| Exam Format: | Multiple Choice |
| Recommended Training: | EXIN IT Service Management Foundation Training |
| Exam Registration: | EXIN Official Certification Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or authorized test center (depending on region) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com |
| Section | Objectives |
|---|---|
| Topic 1: ISO/IEC 20000 Framework | - Structure and requirements of ISO/IEC 20000 - Service Management System (SMS) |
| Topic 2: Service Management Processes | - Configuration management - Problem management - Release and deployment management - Change management - Incident and service request management |
| Topic 3: Continual Improvement | - Service improvement practices - PDCA cycle (Plan-Do-Check-Act) |
| Topic 4: Service Level and Supplier Management | - Supplier and external service management - Service Level Agreements (SLA) |
| Topic 5: Introduction to IT Service Management | - Value creation through services - Concepts of service and service management |
The ITSM20F exam is EXIN's official certification test — passing it earns the IT Service Management Foundation based on ISO/IEC 20000 credential at the Foundation level. It demands genuine, working knowledge rather than theory alone, which is why candidates who prepare casually tend to stumble. It also feeds into related credentials such as EXIN IT Service Management Specialist, EXIN IT Service Management Professional, extending its value beyond one certificate.
Protection and delivery, both in writing. Delivery: the ITSM20F product reaches your mailbox within one minute of payment; if nothing arrives within 2 hours, check spam and contact support for an immediate resend. Refund: sit the corresponding ITSM20F exam within 60 days of purchase, and if you fail, apply with a scanned enrollment slip and the official Score Report PDF within 2 days after the exam — refunds complete within 7 days. The policy covers the corresponding exam only; attempts within 3 days of purchase, exams never actually taken, free materials, and expired orders are excluded, and the candidate name must match the payer name. Prefer to keep going? Exchange your product for two free exam products of equal value instead — the update service on your original purchase stays active.
EXIN recommends these training options:
Formal training fills the gaps; the 78 practice questions for the ITSM20F exam from VCETorrent then sharpen them into exam-ready skill.
The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) exam costs Varies by region (approximately €200–€300 equivalent) per attempt, with 65% as the passing mark. Fail, and Varies by region (approximately €200–€300 equivalent) is payable again — the price of walking in half-prepared. A practical safeguard: practice with VCETorrent until your timed mock results clear 65% comfortably, then book the ITSM20F exam.
Booking runs through EXIN's official channels:
Note that delivery of the exam itself is via Online proctored or authorized test center (depending on region).
No formal prerequisites required Eligibility requirements come from EXIN and can be revised, so confirm the current rules on the official exam page: https://www.exin.com before committing to a EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) registration.
The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) exam is organized into 5 knowledge areas, with Continual Improvement, Service Level and Supplier Management, ISO/IEC 20000 Framework among the most significant. Allocate study time to match those weights, and see the outline section above for the complete list.
40 questions in 60 minutes — that is the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) exam in numbers. The per-question budget is tight, and hesitation is what eats it. Train the pace deliberately: run full timed simulations in the VCETorrent engine, practice committing to an answer and moving on, and the real ITSM20F exam will feel familiar instead of frantic.
You can — the VCETorrent free demo covers the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) material, so download some sample questions and answers first and judge quality yourself. Once you buy, 365 days of free updates are included; after that period, extend the update service at a 50% discount from your member zone.
A Release policy needs to be documented and agreed. What must be included in the Release policy?
Correct Answer: D 🗳️
Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the investigation of actions to eradicate poor service?
Correct Answer: A 🗳️
Different types of events are reported to the Service Desk. Which event is an incident?
Correct Answer: A 🗳️
What does the term "Integrity" mean in the context of Information Security Management?
Correct Answer: C 🗳️
What would increase the amount of detail in the Configuration Management Database (CMDB)?
Correct Answer: D 🗳️
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