HP HP2-I47 : Selling HP PS Lifecycle Services 2023

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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
B) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
C) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
D) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

2. What does the base warranty for HP Personal Systems provide?

A) Uplifted support for additional years of coverage
B) Protection from manufacturer defects
C) Protection against accidents such as liquid spills, electrical surges, and falls
D) Operating system and firmware updates

3. Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?

A) HP Optimize Services
B) HP Set Up Services
C) HP Collaborate Services
D) HP Renew Services

4. What is the benefit for HP Partners to attach HP Lifecycle Services to HP hardware? (Select two.)

A) By decreasing the length of the standard hardware warranty
B) By increasing customer stickiness via deeper relationships through end-to-end solutions
C) By extending the length of the contract's term indefinitely until canceled by one or the other party
D) By increasing the average unit price of hardware sales to drive higher margins
E) By offering a tiered volume discount strategy that can be passed along to customers

Solutions: