HP HP2-I14 : Selling HP Supplies 2020

  • Exam Code: HP2-I14
  • Exam Name: Selling HP Supplies 2020
  • Updated: Sep 10, 2026
  • Q & A: 36 Questions and Answers

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HP HP2-I14 Exam Syllabus Topics:

SectionWeightObjectives
HP Supplies Sales Cycle & Value Proposition30%- Hidden costs of non-genuine supplies
- Positioning Original HP supplies benefits
- Identifying customer needs and pain points
- Quality, reliability, and yield advantages
HP Programs, Tools & Sustainability25%- HP Instant Ink and subscription services
- Sustainability and environmental impact
- HP sales and support resources
- HP Planet Partners recycling program
HP Supplies Portfolio30%- Original HP ink and toner cartridges
- HP JetIntelligence and ink technologies
- Comparison with non-HP supplies
- HP specialty media and paper
Business Outcomes & Competitive Differentiation15%- Protecting printer hardware and warranty
- Reducing downtime and service calls
- Maximizing long-term customer value

HP Selling HP Supplies 2020 Sample Questions:

Question 1

What is an advantage of using ColorSphere 3 toner Tor Color LaserJet printers?

A. The toner's durable hard shell reduces toner wear, so the toner maintains its shape and size, increasing page yield.
B. The toner produces high-quality prints even in extreme temperature and humidity conditions.
C. The toner uses a smaller ink particle for longer printhead life.
D. The toner's print gauge capabilities send alerts when the toner is low.


Question 2

What is an advantage of EcoSmart Toner?

A. faster print speeds and better color precision
B. longer print permanence and greater resistance to smudging
C. premium quality prints with less energy
D. compatibility with a wider range of HP and non-HP printers


Question 3

Why should HP partners be aware of intellectual property (IP) rights infringement violations?

A. Sellers of imitation cartridges that violate IP property rights can face court action.
B. Amazon fines and bans sellers that offer products that commit IP infringement violations.
C. Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.
D. Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.


Question 4

Which print cartridge recycling option does HP offer?

A. In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.
B. In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
C. HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
D. HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.


Solutions:

Question 1
Answer: A
Question 2
Answer: C
Question 3
Answer: C
Question 4
Answer: A

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