HP Selling HP Personal Systems Services 2018 : HP2-H65

  • Exam Code: HP2-H65
  • Exam Name: Selling HP Personal Systems Services 2018
  • Updated: Sep 10, 2026
  • Q & A: 36 Questions and Answers

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About HP HP2-H65 Exam

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HP HP2-H65 Exam Syllabus Topics:

SectionWeightObjectives
Industry Trends and Customer Requirements20%- Identifying and analyzing customer business and technical needs
- Current trends in personal systems and services
Technical and Operational Knowledge15%- Service level agreements and coverage terms
- Service delivery models and support processes
HP Personal Systems Services Offerings35%- Warranty and support services portfolio
- Asset lifecycle and recovery services
- Installation, configuration and deployment services
- Proactive and managed services
Selling and Positioning HP Services30%- Quoting, pricing and contract basics
- Value proposition and differentiators of HP services
- Matching services to customer requirements

HP Selling HP Personal Systems Services 2018 Sample Questions:

Question #1

Which types of HP Services contracts are available to your customers? (Select two.)

  • A. Custom
  • B. Adjustable
  • C. Transactional
  • D. Standard
  • E. Durational
Answer: C,E
Question #2

Which statement is true about a custom service contract compared to a standard service contract?

  • A. Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
  • B. Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
  • C. Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.
  • D. Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
Answer: B
Question #3

Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)

  • A. How do you make changes to BIOS settings for the new PCs that arrive at your site?
  • B. How do you manage the complexity of dealing with your devices, network, and software Issues?
  • C. Do you have employees who travel frequently?
  • D. How do your employees currently migrate their data?
  • E. What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
Answer: A,E
Question #4

According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?

  • A. 22%
  • B. 55%
  • C. 90%
  • D. <10%
Answer: B

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